Tag: Communications

  • Emergency Operations Center: Where the Pieces Come Together

    I’ve worked in an Emergency Operations Center, or EOC, almost every day since the Winnebago County tornado. When I mention it, I usually get the same question: What happens there? An EOC helps coordinate a large, complex emergency across communities, agencies and organizations. It can operate in person, virtually or both. The Puzzle Think of…

  • If a Process Improves and Nobody Hears about it, did it Really Happen?

    Somewhere in a health system right now, a team is doing something remarkable. They spent a week last month rethinking how patients move through pre-op. They ran experiments, hit some dead ends, and landed on something that cut prep time by 20 minutes. The department knows. The staff who work directly with that unit know.…

  • Civic Online Reasoning: The Skill Every Professional Needed Yesterday

    The pace and volume of online information have outgrown the skills most adults were taught to evaluate it. We’re living in a moment where a single misleading post can shape public opinion, influence policy, or derail trust in institutions. That’s why I completed the Civic Online Reasoning professional learning course through Digital Inquiry Group and…